Dear Sergei! Thank you for taking the time to tell us about your experience at Rixos Golf Villas & Suites Sharm el Sheikh!. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, you can be sure that your feedback will be send to the relevant departments and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,